If your laptop or desktop is acting up and you're not sure which of our listed services you need, our $18 Diagnostic Service is the perfect starting point. We'll identify the issue and provide a clear quote for repair. Best of all, the diagnostic fee is waived if you proceed with the quoted work!
Whether your desktop or laptop is completely broken, suffering from constant crashes, or just frustratingly slow, iTechVista is here to help. Browse our service listings for specific repairs and performance-boosting upgrades (like SSDs and RAM) to breathe new life into your machine. We tackle everything from physical component replacement to complex software issues.
Before you consider replacing your broken or sluggish laptop or desktop, explore our repair and upgrade services. Often, a specific repair for a failed component or a strategic hardware upgrade (like a new SSD or more RAM) can resolve the problems and make your current PC feel robust and responsive for a fraction of the cost of a new one. Find the service you need in our listings or contact us if you're unsure.
Even if you're not local to Marshville, NC, you can access our expert PC repair and upgrade services. Simply purchase the required service from our listings (or our Diagnostic Service if unsure), and follow the instructions to securely mail in your broken or underperforming laptop or desktop. We'll perform the chosen service or diagnose and quote, then ship your revitalized computer back to you.
A failing hard drive is a common reason for a broken PC. Replacing it with a fast Solid State Drive (SSD) is both a repair and a massive upgrade. Similarly, faulty RAM can cause crashes and instability. Find SSD replacement, RAM replacement, or RAM upgrade services in our listings for your laptop or desktop to improve boot times, application loading, and overall responsiveness.
When your laptop or desktop is on the fritz or needs an upgrade, trust our experienced technicians. We provide expert service for diagnostics, critical hardware repairs (motherboards, power supplies, screens, etc.), and strategic upgrades (SSD, RAM), all available through our service listings. Your computer and data are handled with the utmost care, prioritizing your privacy and getting your PC back to you in optimal condition.
If you've reviewed our PC repair and upgrade service listings and are unsure which option is best for your laptop or desktop, or if you have a unique issue not covered, please send us a message! For unlisted or complex issues, an $18 diagnostic service (available in our service listings) may be recommended. This diagnostic fee is waived if you proceed with the subsequently quoted repair. We're here to help you find the right solution (Mon-Fri, 10am-5pm, serving Marshville, NC for In-Person, and Nationwide via Mail-In).
We specialize in fixing broken laptops and desktops. This includes diagnosing and repairing all sorts of hardware failures (e.g., PCs that won't boot, dead components, screen issues), software troubleshooting (OS errors, application crashes), and virus/malware removal. We also perform hardware upgrades like installing Solid State Drives (SSDs) for speed or replacing failed drives, RAM (memory) upgrades/replacements, graphics card installations, and other component swaps to enhance performance or repair your system. Most services are available to select directly from our service listings. Physical cleaning is often part of our In-Person and Mail-In hardware services.
We offer a range of PC repair and upgrade services for laptops and desktops, which you can browse and purchase directly from our service listings. Each listing describes the service, common symptoms it addresses, and pricing (labor, with parts cost often separate or specified).
If you know what's wrong or which upgrade you need (e.g., 'SSD Replacement', 'RAM Upgrade'):
If your PC has a problem but you're unsure of the cause or which service to select:
Our In-Person (Marshville, NC) and Mail-In (Nationwide) options are the methods by which we deliver the service you've purchased or that we've quoted after diagnosis.
We aim for transparent pricing. You can find specific services and their costs in our product listings. Here's a general guide to our labor fees (cost of parts is additional and will be specified in service listings or quotes):
Typical Hardware Repair/Replacement Labor (check listings for full service price including parts if bundled):
Typical Software Services Labor (check listings for full service price):
For services purchased directly, the price is as listed. For custom issues requiring diagnosis first, you'll receive a detailed quote for approval before any work beyond the initial diagnostic is performed.
If your laptop or desktop isn't working, a repair is often the most economical and sustainable choice. Many issues, like a failed hard drive or faulty RAM, can be fixed for significantly less than the cost of a new computer. You can find services for these specific issues in our listings. Upgrading key components during a repair, like moving to an SSD, can also give your existing machine a new lease on life and improved performance.
Our services are for anyone with a broken or malfunctioning desktop or laptop. This includes systems that won't turn on, crash frequently, are infected with viruses, have suffered hardware damage, or are just too slow to be usable. We also assist those looking to upgrade specific components (like SSDs or RAM) to improve performance or extend their computer's lifespan. Browse our service listings to find the right solution.
Most laptops and desktops can be repaired or can benefit from an upgrade, regardless of age. For older PCs, an SSD upgrade can dramatically improve performance, making it feel new again, or we can replace common failing parts. Newer PCs might have specific component failures (like a damaged screen or faulty port) that are well worth repairing. Check our service listings or purchase a diagnostic if you're unsure.
Our primary expertise lies in Windows-based desktop and laptop computers from all major brands, for which we offer a full range of repair and upgrade services (SSD, RAM, component replacement, etc.) via our service listings. For macOS or Linux systems, our listed services may be more limited; please contact us with your specific model and issue to discuss possibilities or if you don't see a relevant service listed.
Yes, if you purchase a service that requires In-Person attention and you are local to the Marshville/Unionville, NC area, you would bring your computer (laptop or desktop) to our workshop. This allows us to have all necessary tools, diagnostic equipment, and common parts on hand. Instructions for drop-off will be provided after you purchase a service or diagnostic.
First, purchase the specific repair/upgrade service you need from our listings, or purchase our '$18 Diagnostic Service' if you're unsure of the problem. You'll then receive instructions on how to securely package and ship your laptop or desktop PC to our service center (you cover initial shipping). Once received, we perform the purchased service or the diagnostic. If a diagnostic was performed, we'll provide a detailed quote for any further recommended repairs/upgrades. Upon your approval for any additional work, we complete it. We then securely ship your revitalized computer back to you (return shipping costs will be included in the service or final quote).
Our primary goal is always to preserve your data. For most repairs and upgrades, we focus on the hardware or specific software issues without intentionally accessing or deleting personal files. However, if your PC is broken, especially with hard drive issues, there's an inherent risk to data. We strongly advise you to have a backup if possible. If not, data recovery might be a necessary first step, which we offer as a separate service in our listings. We will discuss data implications with you if a chosen service poses a risk.
Standard hardware repairs or replacements (like adding RAM, swapping a power supply, or even replacing a hard drive and cloning your existing system to a new SSD as per our service listings) generally do not affect your software licenses (Windows, Office, etc.). If a repair requires a fresh OS installation (e.g., if the old drive is completely dead and unrecoverable, and you purchase our OS Reinstallation service), this would be discussed, including how to handle software reactivation if you have your license keys.
Hardware replacement is necessary when a component fails – common signs include your PC not turning on (possible power supply or motherboard issue), strange noises followed by failure (often a hard drive), frequent crashes or blue screens (can be RAM, GPU, or overheating). You can find services for these issues in our listings. An upgrade (like to an SSD or more RAM) is beneficial if your PC is slow, struggles with multitasking, or if you want to boost performance for specific tasks, even if the original component hasn't completely failed yet. These are also available as listed services.
Typically, our listed services for component replacements (like SSD or RAM upgrades) will specify if the part is included or if the price is for labor only, assuming you provide the part. If you purchase a 'labor-only' installation service, yes, you can provide your own compatible hardware for us to install in your laptop or desktop. We recommend checking compatibility with us or the service description carefully beforehand.
Please check the description of each specific service in our listings. Some services may bundle the cost of common parts (like a specific size SSD or RAM module) with the labor. Others may be priced as 'labor-only', or specify that the part cost is additional and will be quoted or added based on your selection. Our goal is to be clear in each service listing. If a part is needed that isn't covered by a bundled service, we can source it and provide a quote.
While we exercise extreme care with your device, a standard repair or upgrade service purchased from our listings does not automatically include a full data backup unless explicitly stated in that service's description. If your system is functional enough to back up, we strongly recommend you do so before service. If it's not, and data is critical, we offer 'Data Backup' or 'Data Recovery' as separate services in our listings; please consider purchasing one of these if needed.
Our technicians operate under strict privacy guidelines and will only access system areas and files absolutely necessary to perform the service you've purchased (e.g., to test if a new SSD is working correctly with the OS after an SSD replacement service). They do not browse personal user files unless it's specifically part of an authorized data recovery service you've also purchased.
Services are purchased directly through our website listings. We accept various payment methods at checkout, including Credit Card and PayPal. For Mail-In services, full payment for the selected service (and return shipping if applicable) is made at the time of purchase. If a diagnostic leads to a further quote, payment for that will be arranged separately.
Once we receive your laptop or desktop, our in-shop turnaround time for most listed services (like SSD or RAM installation, motherboard replacement) is typically 2-5 business days. This can vary depending on the complexity of the service and our current workload. This timeframe does not include shipping transit times to and from our facility in Marshville, NC.
We stand by our work. We typically offer a 30-day warranty on the specific labor performed for repairs and on new hardware parts that we supply and install (the manufacturer's warranty on parts often extends longer). This warranty covers defects in our workmanship or the part itself as part of the service you purchased. It does not cover new, unrelated issues, accidental damage post-service, or software problems introduced by the user after the service.
Certainly! After your service, especially with newly repaired or upgraded components like an SSD or more RAM, we can provide tailored tips. These often include keeping your operating system and antivirus software updated, managing startup programs effectively, avoiding suspicious downloads and websites, ensuring good airflow for cooling, and periodically running disk cleanup utilities to help maintain optimal performance and stability for your laptop or desktop.
Yes, we do! To help keep your laptop or desktop running smoothly and proactively address potential issues, especially after an investment in repairs or upgrades, we may offer periodic maintenance services in our listings, or you can contact us to discuss a custom plan. These can include physical cleaning, software updates, and performance reviews.
