Customer Satisfaction Guaranteed

At iTech, we strive to provide you with the best products and the highest level of customer service. If you are not completely satisfied with your purchase, we are here to help!

 

Return Policy

1. Eligibility:
- Returns must be initiated within 30 days of the delivery date.
- The item must be in its original condition, unused, and in the original packaging.
- A proof of purchase, such as an order confirmation or receipt, is required.

2. Non-returnable Items:
- Used gift cards
- Certain downloadable software products
- Items marked as non-returnable

3. Process:
- Contact our Customer Support team at [your support email/phone number] to initiate the return.
- Once your return is approved, you will receive a return shipping label.
- Pack the item securely and attach the return label to the package.
- Drop off the package at the designated shipping carrier location.

4. Refunds:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment.

 

Replacements

1. Eligibility:
- Replacements are available for items that arrive damaged or defective within 30 days.
- Replacements are available for items that has been damaged within 14 days.
- Claims for replacements must be made within 30 days of the delivery date.

2. Process:
- Contact our Customer Support team at [iTechShopMail@gmail.com/WhatsApp: +1 704-290-7619] with your order number and photos of the damaged or defective item.
- Once your claim is approved, we will send you a replacement item at no additional cost.

3. Exceptions:
- Replacements are subject to product availability. If the item is out of stock, you may choose a similar item or receive a refund or wait until the preferred product is back in stock.

 

Contact Us

For any questions or concerns regarding returns and replacements, please contact our Customer Support team at [iTechShopMail@gmail.com/WhatsApp: +1 704-290-7619]. We are here to assist you!

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Thank you for shopping with iTech. Your satisfaction is our top priority.