Frequently Asked Questions (FAQ)

 

1. How do I place an order?

Ordering from iTech is easy! Follow these steps:

  1. Browse our product catalog and select the item(s) you’d like to purchase.
  2. Click the “Add to Cart” button.
  3. Review your cart and proceed to checkout.
  4. Provide your shipping and payment details.
  5. Confirm your order.

2. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
  • PayPal: Securely pay using your PayPal account.
  • Apple Pay: Convenient for iOS users.

3. How long does shipping take?

Shipping times vary depending on your location and the product. Generally:

  • Standard Shipping: 3-5 business days within the US.
  • Express Shipping: 1-3 business days (additional fees apply).

4. What’s your return policy?

We want you to be satisfied with your purchase! If you’re not, here’s our return policy:

  • You have 30 days from the delivery date to initiate a return.
  • Items must be unused, in their original packaging, and accompanied by proof of purchase.
  • Contact our customer support team to start the return process.

5. Do you offer warranties?

Yes! Most of our products come with a manufacturer’s warranty. Check the product description for details. If you encounter any issues, reach out to us—we’re here to help!

6. Can I track my order?

Absolutely! Once your order ships, we’ll provide you with a tracking number via email. You can use this to monitor your package’s journey.

7. How can I contact customer support?

We’re always here to assist you! You can:

  • Email us at iTechHubStore@gmail.com.
  • Reach out via WhatsApp: +1 704-290-7619.
  • Visit our “Help & Contact” page for more options.

8. Are your products tested for quality?

Absolutely! We take quality seriously at iTech. Here’s how we ensure our products meet the highest standards:

  1. Thorough Testing: Before any product reaches our shelves, it undergoes rigorous testing. Our team evaluates performance, durability, and functionality to ensure they meet or exceed industry benchmarks.

  2. Supplier Partnerships: We work closely with trusted suppliers who share our commitment to quality. Our smartwatches and earbuds come from reputable manufacturers known for their reliability.

  3. Customer Feedback: We listen to our customers. If any issues arise, we address them promptly. Your satisfaction matters to us, and we continuously improve based on your feedback.