Политика возврата средств

/* Global Styles */ body.itech-policy-body { font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif; line-height: 1.75; /* Increased base line-height */ margin: 0; padding: 0; background-color: #121212; /* Dark background */ color: #e8e8e8; /* Slightly lighter base text color */ } .itech-policy-container { max-width: 880px; /* Slightly adjusted max-width */ margin: 0 auto; padding: 40px 20px; /* Increased top/bottom padding */ } /* Header / Page Title */ .itech-page-header { text-align: center; margin-bottom: 50px; /* Increased spacing */ padding-bottom: 25px; border-bottom: 2px solid #ff6600; /* Orange accent */ } .itech-page-header h1 { font-size: 2.6em; /* Slightly adjusted */ color: #ffffff; margin: 0; font-weight: 600; /* Bolder page title */ } /* Introductory Section */ .itech-intro-section { background-color: #1f1f1f; /* Slightly darker than section cards */ padding: 30px 35px; /* Increased padding */ border-radius: 10px; /* Softer radius */ margin-bottom: 50px; /* Increased spacing */ text-align: center; border-left: 6px solid #3399ff; /* Blue accent */ box-shadow: 0 2px 8px rgba(0,0,0,0.2); } .itech-intro-section h3 { font-size: 1.7em; /* Increased */ color: #ffffff; margin-top: 0; margin-bottom: 18px; /* Increased */ line-height: 1.45; font-weight: 500; } .itech-intro-section .itech-intro-emphasis { font-size: 1.1em; color: #c8c8c8; display: block; } .itech-intro-section .itech-intro-emphasis strong em, .itech-intro-section .itech-intro-emphasis em strong { color: #f0f0f0; /* Brighter */ font-style: italic; font-weight: bold; } /* Policy Section Styling */ .itech-policy-section { background-color: #1e1e1e; padding: 35px 30px; /* Increased padding */ border-radius: 10px; margin-bottom: 35px; /* Increased spacing */ box-shadow: 0 5px 20px rgba(0, 0, 0, 0.35); } .itech-policy-section h2 { font-size: 2.1em; /* Increased */ color: #ff6600; /* Orange accent */ margin-top: 0; margin-bottom: 30px; /* Increased spacing */ padding-bottom: 15px; /* Increased padding */ border-bottom: 1px solid #383838; /* Darker border */ font-weight: 500; } .itech-policy-section h3.itech-subheading { font-size: 1.45em; /* Increased */ color: #f0f0f0; /* Brighter subheading */ margin-top: 30px; /* Increased spacing */ margin-bottom: 18px; /* Increased spacing */ font-weight: 500; } .itech-policy-section h3.itech-subheading:first-of-type { margin-top: 0; } .itech-policy-section p, .itech-policy-section li { color: #c8c8c8; /* Consistent light grey */ font-size: 1.05em; /* Slightly larger body text */ margin-bottom: 14px; /* Increased spacing */ } .itech-policy-section ul { list-style: none !important; padding-left: 0 !important; margin-left: 0 !important; } .itech-policy-section ul li { padding-left: 30px !important; position: relative !important; margin-bottom: 12px !important; /* Increased spacing */ } .itech-policy-section ul li::before { content: "* " !important; /* Asterisk + Space */ color: #3399ff !important; /* Blue accent */ font-weight: normal !important; font-size: 1.1em !important; /* Adjusted for asterisk */ position: absolute !important; left: 5px !important; top: 1px !important; /* Fine-tuned for asterisk */ line-height: inherit !important; } .itech-policy-section .itech-policy-point-group { margin-bottom: 25px; /* Increased spacing */ } .itech-policy-section .itech-policy-point-group > strong { color: #e8e8e8; display: block; margin-bottom: 10px; /* Increased spacing */ font-size: 1.1em; /* Emphasize point group title */ } /* Contact Information & Links */ .itech-contact-link, /* New class for general links to contact page */ .itech-policy-section a { /* General links within policy sections */ color: #3399ff; text-decoration: none; font-weight: 500; border-bottom: 1px dotted rgba(51, 153, 255, 0.5); /* Subtle underline */ transition: color 0.2s ease, border-bottom-color 0.2s ease; } .itech-contact-link:hover, .itech-policy-section a:hover { color: #66ccff; border-bottom-color: #66ccff; } /* Dedicated Contact Us Section at the bottom */ .itech-contact-us-section p { font-size: 1.1em; /* Slightly larger */ text-align: center; } .itech-contact-us-section .itech-contact-link { font-weight: bold; /* Make the link to contact page prominent */ font-size: 1.15em; } /* Footer Note */ .itech-footer-note { text-align: center; margin-top: 50px; /* Increased spacing */ padding-top: 25px; border-top: 1px solid #383838; /* Subtler border */ color: #a0a0a0; font-size: 0.95em; } .itech-footer-note hr { /* Remove if border-top on parent is preferred */ display: none; } /* Responsive Adjustments */ @media (max-width: 768px) { .itech-page-header h1 { font-size: 2.1em; } .itech-intro-section { padding: 25px 20px; } .itech-intro-section h3 { font-size: 1.35em; } .itech-intro-section .itech-intro-emphasis { font-size: 0.95em; } .itech-policy-section h2 { font-size: 1.7em; } .itech-policy-section h3.itech-subheading { font-size: 1.15em; } .itech-policy-container { padding: 30px 15px; /* Adjusted padding */ } .itech-policy-section { padding: 25px 20px; /* Adjusted padding */ } .itech-policy-section p, .itech-policy-section li { font-size: 1em; } }

Returns and Replacements

Customer Satisfaction Guaranteed

At iTechVista, we strive to provide you with the best products and the highest level of customer service. If you are not completely satisfied with your purchase, we are here to help!

Return Policy

1. Eligibility:

  • Returns must be initiated within 30 days of the delivery date.
  • The item must be in its original condition, unused, and in the original packaging.
  • A proof of purchase, such as an order confirmation or receipt, is required.

2. Non-returnable Items:

  • Used gift cards
  • Certain downloadable codes & software products
  • Items marked as non-returnable

3. Process:

  • To initiate a return, please visit our Contact Page and select the appropriate option, or reach out to our Customer Support team.
  • Once your return is approved, you will receive instructions and, if applicable, a return shipping label.
  • Pack the item securely and attach the return label to the package.
  • Drop off the package at the designated shipping carrier location.

4. Refunds:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please allow for standard processing times by your bank or payment provider.

Replacements Policy

1. Eligibility for Replacement:

  • Replacements are available for items that arrive damaged or defective.
  • Claims for replacements must be made within 30 days of the delivery date.

2. Replacement Process:

  • To request a replacement, please visit our Contact Page with your order number and photos clearly showing the damaged or defective item.
  • Once your claim is reviewed and approved, we will arrange for a replacement item to be sent to you at no additional cost.

3. Exceptions:

  • Replacements are subject to product availability. If the exact item is out of stock, we may offer you the choice of a similar item, a full refund, or the option to wait until the preferred product is back in stock.

Phones with GrapheneOS Installed

These terms apply to the Google Pixel 9a with GrapheneOS installed and any other phone we sell with GrapheneOS installed. Where they differ from the rest of this policy, these terms apply to those phones. Full details: Returns and warranty for phones with GrapheneOS.

30-day returns

  • You can return the phone within 30 days of delivery for a refund of the product price, in the condition we sent it, with everything that came in the box. Setting it up, using it and factory resetting it are fine.
  • Email support@itechvista.com with your order number before sending anything; we reply with the return address and instructions. Please factory reset the phone and remove your accounts first.
  • We refund to your original payment method once the phone arrives and we have checked it. The onboarding session is not charged separately if you return the phone.
  • Outbound shipping charges (for example the $35 to Canada) are not refunded. Import duty and taxes collected at checkout on Canadian orders are handled by our international partner Global-e under its own refund rules. Return shipping is paid by you unless the phone arrived faulty or was not as described.

90-day hardware warranty

  • If the phone develops a hardware fault within 90 days of delivery, we repair it or replace it with an equivalent phone with GrapheneOS installed; if we cannot do either, we refund the product price.
  • It covers faults in the phone itself in normal use (battery, screen, camera, buttons, ports, radios). It does not cover accidental damage such as drops, cracks or liquid damage, loss or theft, normal wear, or repairs or modifications by anyone other than us.
  • Software problems are covered by your 30 days of email support, and we will help you reinstall GrapheneOS if that is ever needed.
  • To claim, email support@itechvista.com with your order number and a short description or photo of the fault. We arrange and pay the shipping for an approved claim.

Arrived damaged or faulty

  • Tell us within 7 days of delivery with photos, and we will replace the phone or refund it in full, including outbound shipping. These terms do not limit any rights you have under the consumer law where you live.

Need Further Assistance?

For any questions or concerns regarding our Returns and Replacements Policy, or for any other inquiries, please do not hesitate to reach out to us.

Visit our Contact Page for all support requests.

Thank you for shopping with iTechVista. Your satisfaction is our top priority.