Check the phone yourself when it arrives
You do not have to trust us. The GrapheneOS FAQ recommends that anyone who buys a phone with GrapheneOS already installed checks it, and we will walk you through these steps on your call if you like:
- Compare the verified boot key hash. When the phone starts, it shows a yellow notice that it is loading a different operating system, with an ID. Compare that ID with the verified boot key hash for the Pixel 9a published on the official install guide at grapheneos.org/install/web. They must match.
- Factory reset it from recovery, as the GrapheneOS FAQ advises, so you start from a clean phone. Nothing of ours stays on it.
- Set up the Auditor app. GrapheneOS provides Auditor for hardware-based verification. It needs a second Android phone running Auditor to scan a QR code, or you can use the optional GrapheneOS device integrity monitoring service instead.
Pixel 9a with GrapheneOS: questions
How long does delivery take?
Usually 8 to 12 business days from your order to delivery. We buy the phone only after you have paid. Every phone is inspected before we install anything; if the one we receive fails inspection we replace it, which can add about a week, and we tell you the same day. Then we install GrapheneOS, verify it and ship it with tracking and insurance.
Where do you ship, and what does it cost?
United States: free tracked and insured shipping. Canada: $35 USD tracked and insured shipping, and you pay the import duty and taxes. Canadian orders are processed by our international partner Global-e, which calculates duty and taxes and collects them at checkout, so there is nothing more to pay on delivery. We do not ship this phone to other countries.
Will it work with my carrier?
The phone is a factory unlocked US Pixel 9a (model GXQ96), so it takes a SIM or eSIM from most US and Canadian carriers that support the Pixel 9a. Ordinary calls, texts and mobile data work. Wi-Fi Calling depends on the carrier and may not work on some, and features such as VoLTE and visual voicemail also vary by carrier. Tell us your carrier before you order and we will check what is known about it on GrapheneOS.
Will my banking apps work?
Most apps work on GrapheneOS with sandboxed Google Play, but some banking apps refuse to run on anything except Google's own Android, and tap-to-pay with Google Wallet does not work on GrapheneOS. We ask about the apps you rely on before we buy your phone, and if one is a deal-breaker we refund you in full before anything is bought.
What happens at the onboarding session?
A 45-minute video call with a person, booked by email once the phone arrives. We can check the verified boot key hash with you, set up the phone, your accounts and apps (with sandboxed Google Play if you want it), go through permissions, backups and updates, and answer your questions. Moving data from your old phone is not part of the 45 minutes: that is the data migration add-on ($49 USD). After the call you have 30 days of email support, with a reply within one business day.
Can I return it?
Yes. Return the phone within 30 days of delivery, in the condition we sent it, for a refund of the product price. Setting it up and using it is fine. Email support@itechvista.com first and we will send return instructions; for a change-of-mind return you pay the return postage. Separately, our 90-day hardware warranty covers hardware faults (not drops, cracks or water): we repair or replace the phone and pay the shipping. See returns and warranty for the full terms.
Why buy this instead of installing GrapheneOS myself?
If you already have a supported Pixel and are comfortable following the official web installer, doing it yourself is free and costs less. This phone is for people who would rather have the right model bought for them, the install done and verified, and a person to set it up with them. If you already own a Pixel, our installation service is the better fit.
Independent seller
iTechVista is independent and is not affiliated with or endorsed by the GrapheneOS project or Google. GrapheneOS is free, open-source software from grapheneos.org, and anyone can install it themselves. Our price covers the phone, the installation, the verification and the support, not the software. Google and Pixel are trademarks of Google LLC.