What the plan covers
- Email support at support@itechvista.com, with a reply within 1 business day.
- Everyday GrapheneOS help: updates, installing new apps (banking apps included), user profiles, backups, and moving to a new Pixel.
- One 30-minute video call per quarter, booked when you want it. Unused calls do not carry over to the next quarter.
- 20% off any Guided Session or Mail-In installation.
What it does not cover
- Hardware repair.
- Recovering data from a locked or broken phone.
- Phones that are not Pixels, or Pixels not running GrapheneOS.
- Same-day or out-of-hours emergency help.
The plan is open to anyone running GrapheneOS on a supported Pixel, whether or not we installed it.
How to ask for help
Email support@itechvista.com from the address you used at checkout. Tell us your Pixel model and what you are trying to do; a screenshot helps. We reply within 1 business day (Monday to Friday, US Eastern time).
How to book your quarterly call
Email support@itechvista.com with "Care Plan call" in the subject and two or three times that suit you. We confirm one by email with a Google Meet link. One 30-minute call per calendar quarter.
Your 20% install discount
Members get a discount code in their welcome email. Enter it at checkout for any Guided Session or Mail-In install. It works only for the email address on an active Care Plan.
Billing and cancelling
One payment of $190 USD covers 12 months from your order. It does not renew automatically: we email you before it ends, and you renew by buying it again. No refunds for part of the year. In the United States you can also pay monthly or yearly by subscription.
iTechVista is an independent service provider. We are not affiliated with, endorsed by or sponsored by the GrapheneOS project or Google. GrapheneOS is free, open-source software; the Care Plan pays for our time and support, not for GrapheneOS itself.
GrapheneOS Care Plan FAQs
Do I need to have bought my GrapheneOS install from you?
No. The Care Plan is open to anyone running GrapheneOS on a supported Google Pixel, whether you installed it yourself, someone else did, or we did.
Which phones are covered?
Google Pixel phones that GrapheneOS supports, running GrapheneOS. Check the official supported devices list. Other phones, and Pixels running stock Android, are not covered.
How quickly do you reply?
Within 1 business day of your email, Monday to Friday, US Eastern time. Same-day and out-of-hours emergency help is not part of the plan.
Can you get my banking app working?
We help you install and set up banking apps, and check the settings GrapheneOS offers for them. A few banks block every phone that is not running Google-certified Android; no one can override that from the phone, but we can tell you whether your bank is one of them and suggest options.
How do I book my quarterly video call?
Email support@itechvista.com with "Care Plan call" in the subject and two or three times that suit you. We confirm one with a Google Meet link. You get one 30-minute call per calendar quarter; unused calls do not carry over.
How does the 20% install discount work?
Your welcome email includes a discount code for 20% off any Guided Session or Mail-In installation. It works only for the email address on an active Care Plan.
What happens if I cancel?
You can cancel any time. Your plan keeps running to the end of the month or year you have paid for, and then stops. We do not refund part periods.
Monthly or yearly: which is better value?
Yearly. $190 USD a year compares with $228 USD for twelve monthly payments of $19.
Can you recover data from a locked or broken phone?
No. Data recovery from a locked or broken phone, and hardware repair, are not part of the plan. We do help you set up backups so that a lost or broken phone costs you less.