Возврат и замена

Customer Satisfaction Guaranteed

At iTechVista, we strive to provide you with the best products and the highest level of customer service. If you are not completely satisfied with your purchase, we are here to help!

Return Policy

1. Eligibility:

Returns must be initiated within 30 days of the delivery date.
The item must be in its original condition, unused, and in the original packaging.
A proof of purchase, such as an order confirmation or receipt, is required.

2. Non-returnable Items:

Used gift cards
Certain downloadable codes & software products
Items marked as non-returnable

3. Process:

To initiate a return, please visit our Contact Page and select the appropriate option, or reach out to our Customer Support team.
Once your return is approved, you will receive instructions and, if applicable, a return shipping label.
Pack the item securely and attach the return label to the package.
Drop off the package at the designated shipping carrier location.

4. Refunds:

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please allow for standard processing times by your bank or payment provider.

Replacements Policy

1. Eligibility for Replacement:

Replacements are available for items that arrive damaged or defective.
Claims for replacements must be made within 30 days of the delivery date.

2. Replacement Process:

To request a replacement, please visit our Contact Page with your order number and photos clearly showing the damaged or defective item.
Once your claim is reviewed and approved, we will arrange for a replacement item to be sent to you at no additional cost.

3. Exceptions:

Replacements are subject to product availability. If the exact item is out of stock, we may offer you the choice of a similar item, a full refund, or the option to wait until the preferred product is back in stock.

Need Further Assistance?

For any questions or concerns regarding our Returns and Replacements Policy, or for any other inquiries, please do not hesitate to reach out to us.

Visit our Contact Page for all support requests.