Remedy — support

Email support@itechvista.com and include your shop domain. We answer within one business day. If you have not installed it yet, start at what Remedy does.

Common questions

My scan says 0 issues, or the score is missing

A scan needs to reach your storefront. If your store is password-protected, the only page Remedy can see is the password screen, and a password screen has almost nothing on it to find. Open Remedy and put the storefront password in Storefront password — the same password you would give a photographer or a beta tester. Remedy signs in the way a visitor with the password would and scans the store behind the gate. It does not unlock anything in your admin, and the password is stored encrypted.

If your store is open to the public and a scan still finds nothing, tell us and we will confirm what the scanner is actually seeing.

A correction changed something I did not expect

Open Fixes in the app and use Turn these fixes off. Every applied correction stops immediately — they are served by Remedy's app block, and your theme files were never modified, so there is nothing to undo. Then email us the page and we will find out why it passed verification when it should not have.

I want to remove one correction, not all of them

Email us the element and the page. Per-correction control is coming; today the switch is all-or-nothing and we would rather tell you that than pretend otherwise.

Remedy says an issue "could not be corrected"

Roughly half of what a scan finds needs a change to your page markup — a button with no label, a link with no text — and Remedy does not edit theme code. The Issues page names the element, the page and the problem so you or your developer can make the change. After you do, re-scan and it should clear.

Image descriptions were not written

Remedy only describes images that have no description, and only on a paid plan. An image you have already described is left alone deliberately — we do not overwrite a person's work. If images are still missing descriptions after a run, check the Fixes page for the count that failed and email us.

How do I cancel?

Open Plan in the app and choose Cancel and return to Audit. Scanning and reporting continue on the free plan. Applied corrections stay on until you turn them off from the Fixes page.

How do I get my data deleted?

Uninstall the app and everything is erased automatically after 48 hours, or email us to have it done sooner. See the privacy policy.

Reporting an accessibility problem with Remedy itself

Remedy's own admin interface should meet the standard it measures. If any part of it is difficult to use with a screen reader, a keyboard, or magnification, tell us and we will treat it as a defect rather than a feature request.

What we cannot help with

We cannot tell you whether your store meets a legal standard, and we will not guess. Remedy reports what automated testing measured. Whether that is enough for your situation is a question for a lawyer or a professional accessibility auditor, and we are happy to explain our findings to either.