Recovering a workstation that is gone, and the order that gets someone working
Objective 4.3 · Operational procedures · 21% of the exam Why this matters This is the last lesson of the course and it is the one where everything...
CompTIA A+ Core 2 220-1202 Lessons
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The 3-2-1 rule, and a restore you have actually tested
Objective 4.3 · Operational procedures · 21% of the exam Why this matters The previous lesson covered what backups are and how they are made. This one is...
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Backup schemes: full, incremental, differential, synthetic, and where each fits
Objective 4.3 · Operational procedures · 21% of the exam Why this matters Backup is the last objective in this course and it is the one that decides...
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Communication, professionalism, and the conversations nobody enjoys
Objective 4.2 · Operational procedures · 21% of the exam Why this matters This objective is examined seriously and is treated by candidates as the easy part. It...
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Environmental controls, disposal, and the documents that govern them
Objective 4.2 · Operational procedures · 21% of the exam Why this matters Equipment lives in a physical environment and leaves through a physical route, and both are...
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Safety: electrical, electrostatic and physical, and the rules that do not bend
Objective 4.2 · Operational procedures · 21% of the exam Why this matters Safety appears in both A+ exams, and it is not a formality in either. The...
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Regulated data, incidents, and the chain of custody you may have to keep
Objective 4.1 · Operational procedures · 21% of the exam Why this matters This is the lesson where a technician's instinct to help is the wrong instinct. Everywhere...
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Ticketing, and writing a ticket the next person can actually use
Objective 4.1 · Operational procedures · 21% of the exam Why this matters The ticket is the most-produced artefact in support work and the least thought about. Most...
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Change management, and the plan that exists before anything is changed
Objective 4.1 · Operational procedures · 21% of the exam Why this matters Change management is the part of this exam that sounds most like bureaucracy and is...
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Documentation that is actually used, and the kind that is only written
Objective 4.1 · Operational procedures · 21% of the exam Why this matters Documentation has the worst reputation of anything in this exam, and the reputation is earned:...
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Recovering an account after unauthorised access, in the order that works
Objective 3.3 · Software troubleshooting · 23% of the exam Why this matters Account takeover is now a more common support problem than malware, and it is the...
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Symptoms of compromise on a mobile device, where the tooling is thinner
Objective 3.3 · Software troubleshooting · 23% of the exam Why this matters Mobile compromise is harder to see than desktop compromise, because the platforms deliberately hide the...
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