Returns and warranty: phones with GrapheneOS installed

These terms apply to the Google Pixel 9a with GrapheneOS installed and to any other phone we sell with GrapheneOS installed. They add to our general refund policy; where the two differ for these phones, this page applies.

30-day returns

  • You can return the phone within 30 days of delivery for a refund of the product price.
  • The phone must be in the condition we sent it: no new damage, with everything that came in the box. Setting it up, using it and factory resetting it are fine.
  • Email support@itechvista.com with your order number before sending anything. We reply with the return address and instructions.
  • Please factory reset the phone and remove your accounts before you send it back.
  • We refund to your original payment method once the phone arrives and we have checked it. The onboarding session is part of the product and is not charged separately if you return the phone.
  • Outbound shipping charges (for example the $35 to Canada) are not refunded. Import duty and taxes collected at checkout on Canadian orders are handled by our international partner Global-e under its own refund rules. Return shipping is paid by you unless the phone arrived faulty or was not as described.

90-day hardware warranty

  • If the phone develops a hardware fault within 90 days of delivery, we will repair it or replace it with an equivalent phone with GrapheneOS installed. If we cannot do either, we refund the product price.
  • The warranty covers faults in the phone itself, for example a battery, screen, camera, button, port or radio that stops working in normal use.
  • It does not cover accidental damage such as drops, cracks or liquid damage, loss or theft, normal wear, or damage from repairs or modifications made by anyone other than us.
  • Software problems are not hardware faults, but they are covered by your 30 days of email support, and we will help you reinstall GrapheneOS if that is ever needed.
  • To make a claim, email support@itechvista.com with your order number and a short description or photo of the fault. We arrange and pay the shipping for an approved claim.

If the phone arrives damaged or faulty

Tell us within 7 days of delivery with photos, and we will replace the phone or refund it in full, including outbound shipping. These terms do not limit any rights you have under the consumer law where you live.

Independent seller

iTechVista is independent and is not affiliated with or endorsed by the GrapheneOS project or Google. GrapheneOS is free software from grapheneos.org. Google and Pixel are trademarks of Google LLC.