Updates, patches and feature upgrades, which are three different things
Objective 1.3 · Operating systems · 28% of the exam Why this matters Updates generate a disproportionate share of support tickets, and most of them come from three...
CompTIA A+ Core 2 220-1202 Lessons
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File systems: NTFS, FAT32, exFAT, APFS and ext4, and choosing between them
Objective 1.3 · Operating systems · 28% of the exam Why this matters File system questions look like a memory test — which one has a 4 GB...
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Remote access: RDP, remote assistance, SSH, and the third-party tools
Objective 1.2 · Operating systems · 28% of the exam Why this matters Most support is now done at a distance, and the tool you choose determines what...
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Control Panel, Settings, and the management consoles behind both
Objective 1.2 · Operating systems · 28% of the exam Why this matters Windows has spent more than a decade moving its configuration from one place to another,...
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Disk Management: volumes, partitions, drive letters and the things that go missing
Objective 1.2 · Operating systems · 28% of the exam Why this matters Disk Management is where a disk goes from being hardware to being somewhere you can...
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Task Manager, Resource Monitor, and reading a machine that is slow
Objective 1.2 · Operating systems · 28% of the exam Why this matters "It's slow" is the most common support request there is and the least informative. It...
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PowerShell and scripting, at the depth a support role actually uses
Objective 1.2 · Operating systems · 28% of the exam Why this matters Scripting sits awkwardly in a support role. You are not a developer, you will not...
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The command line, and the twenty commands that earn their place
Objective 1.2 · Operating systems · 28% of the exam Why this matters The command line has a reputation problem in support work: people either avoid it entirely...
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Android and iOS: provisioning, enrolment, and what a reset destroys
Objective 1.1 · Operating systems · 28% of the exam Why this matters Mobile devices are where the gap between "I fixed it" and "I destroyed something" is...
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Installing macOS and Linux, and what is genuinely different on first boot
Objective 1.1 · Operating systems · 28% of the exam Why this matters This exam is not a macOS exam or a Linux exam, and it does not...
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Installing Windows: clean install, upgrade, and the unattended middle
Objective 1.1 · Operating systems · 28% of the exam Why this matters Installing Windows is the most common irreversible thing a support technician does, and the questions...
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Boot media, partition schemes, and the choices you cannot undo later
Objective 1.1 · Operating systems · 28% of the exam Why this matters Most of an installation is reversible. A wrong edition can be upgraded, a wrong account...
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